Privacy Policy – Thomas Exotics

This Privacy Policy explains how Thomas Exotics (“Thomas Exotics,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit or make a purchase from https://thomasexotics.com (the “Site”).

If you have questions or need help, contact:
Email: Contact Page
Phone: 808-364-5385
Location: Puyallup, Washington, USA

1) WHO WE ARE
Our website address is: https://thomasexotics.com.
Thomas Exotics sells physical products, including 3D printed vases and other 3D printed goods.

2) INFORMATION WE COLLECT

A) Information you provide to us
We may collect information you choose to provide, such as:
• Contact details (name, email address, phone number) when you contact us or submit a form
• Order details (items purchased, shipping address, billing address, order notes)
• Account information (if you create an account), such as username and profile details
• Messages and attachments you send to us (including photos, if provided)

B) Information we collect automatically
When you visit the Site, we may automatically collect certain information, including:
• IP address and approximate location derived from IP (for security, fraud prevention, and general site administration)
• Browser type, device information, operating system, referral/source pages
• Pages viewed and actions taken on the Site (limited to what is captured in standard server logs and WooCommerce/WordPress logs)
• Date/time stamps and diagnostic data (server logs)

C) Payment information (WooCommerce + Stripe)
Purchases on our Site are processed through WooCommerce. Payments are processed by Stripe.
We do not store full payment card numbers on our servers. Stripe may collect and process payment and device information in accordance with its own privacy policy, including for fraud prevention and payment processing.

D) Shipping and delivery information
To ship your order, we may share necessary information (such as your name and shipping address) with shipping and logistics carriers.

E) Comments
When visitors leave comments on the Site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

F) Media uploads (if enabled)
If you upload images to the Site, avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images on the Site.

3) HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Process and fulfill orders (payment processing, shipping, returns, customer service)
• Communicate with you about your order, account, or inquiries
• Provide support and respond to requests
• Maintain site functionality, troubleshoot issues, and improve reliability
• Protect the Site and our customers (fraud detection, spam prevention, security monitoring)
• Comply with legal obligations (tax, accounting, and recordkeeping)

4) COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate the Site and keep it working properly. We do not intentionally use analytics tracking tools.

A) Cookies related to comments (if enabled)
If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again. These cookies typically last for one year.

B) Login cookies (if you have an account)
If you visit our login page, we may set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we may set cookies to save your login information and display preferences. Login cookies typically last for two days, and screen options cookies may last for a year. If you select “Remember Me,” your login may persist for two weeks. If you log out, the login cookies are removed.

C) WooCommerce cookies
WooCommerce may set cookies to support key site functions such as:
• Keeping items in your cart
• Enabling checkout and payments
• Remembering certain preferences during your session

D) Publishing/editing cookies (admin/editor functions)
If you edit or publish content (where applicable), an additional cookie may be saved in your browser. This cookie includes no personal data and typically expires after 1 day.

You can usually control cookies through your browser settings. Disabling cookies may affect Site features like cart and checkout.

5) EMBEDDED CONTENT FROM OTHER WEBSITES
Pages on this Site may include embedded content (for example: videos, images, or articles). Embedded content from other websites behaves the same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content, including tracking your interaction if you have an account and are logged in to that website.

6) HOW WE SHARE YOUR INFORMATION
We may share your information only as needed to operate the Site and fulfill orders, including:

A) WooCommerce / WordPress service providers
We may share data with vendors that help run the Site (for example: web hosting, email delivery, security/spam prevention, backups, and customer support tools).

B) Payment processing (Stripe)
We share information necessary to process your payment with Stripe, such as order total and transaction details. Stripe may also collect device and transaction information for fraud prevention and payment processing.

C) Shipping carriers
We share your name, shipping address, and (when needed) contact information with shipping carriers so they can deliver your order.

D) Automated spam detection (if comments enabled)
Visitor comments may be checked through an automated spam detection service.

E) Legal and safety
We may disclose information if required by law, or if we believe disclosure is necessary to protect rights, safety, and security (including investigating fraud or responding to lawful requests).

We do not sell your personal information.

7) HOW LONG WE RETAIN YOUR INFORMATION
We retain personal information only as long as necessary for the purposes described in this policy, including:
• Order and transaction records: kept for business, tax, accounting, warranty, and legal compliance purposes
• Customer accounts (if any): retained while your account remains active; you can request deletion subject to legal/operational requirements
• Customer service/contact form submissions: kept as needed to provide support and maintain records
• Comments (if enabled): comments and metadata may be retained indefinitely to recognize and approve follow-up comments

8) YOUR CHOICES AND RIGHTS
Depending on where you live, you may have rights regarding your personal information, such as:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing emails (if we send them) by using an unsubscribe link or contacting us

To make a request, contact us. We may need to verify your identity before completing certain requests.

9) SECURITY
We take reasonable measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10) CHILDREN’S PRIVACY
Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11) INTERNATIONAL VISITORS
We are based in the United States. If you access the Site from outside the U.S., you understand that your information may be processed and stored in the U.S. and other jurisdictions where our service providers operate.

12) CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was most recently revised. Continued use of the Site after changes means you accept the updated policy.

13) CONTACT US
Thomas Exotics
Puyallup, Washington, USA
Email: Contact Page
Phone: 808-364-5385